Q. The price of the crossing I am interested in has changed since I checked last time. How is this?
A. Fares and availability can change without notice and will increase as space is sold. Cheaper fares are usually available late at night (excluding overnight sailings) or very early morning on midweek sailings (Monday-Thursday).
Q. I did not receive any confirmation email?
A. The main reason for this is because you typed your email address incorrectly. Please contact us on the link below and we can resend your confirmation.
Q. What do I do if my payment declines?
A. Please re-submit your details and try again. If the problem persists please try a different card.
Q. How can I amend or cancel my booking?
A. The first named passenger/driver on the booking is automatically agreed as the Lead Name. This is the only person who is allowed to discuss, amend or cancel the booking. If the person who paid for the crossing is not the first named passenger they are not the lead name and we cannot discuss details of the booking with them. If you require your ferry crossing amending or cancelling then please contact us on the link below. Please note a minimum £25.00 amendment fee will be charged plus any increase in the cost levied by the ferry operator. All crossings and fares quoted are subject to restricted space and sailing times and may increase in price at the ferry operator's discretion as space is sold. Fares may be withdrawn at anytime. If you decide to cancel your booking a minimum cancellation fee of £25.00 also applies.
Q. When do I have to check-in?
A. As a general rule, we advise all travellers to check in a minimum of 1.5 hours before departure. However, you will be given the exact check-in details for your crossing on your email confirmation once you have booked.
Q. Do I need a passport?
A. We advise all British Nationals have a valid 10 year passport (5 year if you are under 16 years old) with no less than 6 months left to expire. A passport is required on all sailings from the UK to the continent. For passengers travelling from the UK to Ireland we would recommend a passport be used as ID however another form of photographic ID may be used and must be shown for all passengers upon request. For British and all other Nationals we recommend that you find out whether you need a visa to visit a particular country, you should contact the UK consulate or embassy of the country in question. You can obtain consulate and embassy telephone numbers from Directory Enquiries.
Q. Do I receive tickets?
A. We do not send tickets out. The only documentation we issue is a confirmation email, which is required to check-in. When you have a confirmed booking you will be given at least 2 booking reference numbers. When you arrive at the ferry port join the queue for your chosen ferry operator and hand in your passports and ticket on departure reference number. The port staff will access all your booking information and issue your party with the relevant boarding passes.
Q. What documents do I need to take aboard with me?
A.
- Relevant passports or photographic ID for all passengers
- Non British Citizens may need a valid visa (this is not Ferrysavers responsibility). To enquire further you can visit www.ukpa.gov.uk for passport visa advice.
- Full valid driving license
- Vehicle registration document
- Current vehicle insurance certificate
- Travel insurance & European Health Insurance card (new style E111 available from www.dh.gov.uk/travellers)
- GB sticker (contact us with your booking reference number and we can send one to you for free)
Q. Can I take a pet?
A. The majority of operators accept pets. However we can only confirm bookings with pets over the telephone (costs for pets vary per operator). Please contact us via the link below.
You can also visit www.defra.gov.uk for more information about the pet passport scheme.
Q. Can I book a foot passenger crossing with you?
A. Yes, we now offer foot passenger prices on our website. You must choose "Foot passenger(s)" instead of car on the booking form.
Q. I am not sure of the dimensions of my vehicle. How can I book?
A. The dimensions of your vehicle can typically be found in your vehicle handbook, or alternatively on your manufacturer's website. If you do not state the correct details ferrysavers is not liable for any costs incurred.
If you need to convert feet into metres, please use the tool below.
Q. My Vehicle is larger than the options in the drop down menu on the website. What do I do?
A. Please call 0870 066 0000 and our freight sales team will advise on the best price and availability for your vehicle.
Q. Can I over occupy my vehicle?
A. We advise that all passengers' travelling have their own seat belt. If you chose to have more passengers than your vehicle can comfortably seat then this is entirely at your own risk. Ferrysavers are not liable and it's up to the discretion of the ferry operator whether or not you can travel.
Q. Can a child travel alone on the ferry?
A. No unaccompanied children under the age of 16 are allowed to travel with any of the ferry operators.
Q. Can I take an unrelated child with me abroad?
A. Any non-related children that are travelling may be required to take a letter of consent with them from their parent or guardian. It is up to the discretion of the port authorities whether they allow you to travel without written permission. Ferrysavers are not liable for any costs if permission is not sought before travel.
Q. I am pregnant. Can I travel on a Ferry?
A. Yes, however each operator has their own restrictions as to how many weeks pregnant they will allow you to travel and operators do require a certificate of fitness to travel from your doctor. Failure to produce a certificate may lead to the operator refusing your carriage at the port. Please ensure you obtain the necessary certificate from your doctor prior to departure and take it with you when you travel.
